Reference

How lava4d Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit through DANA, OVO, or GoPay, and browse the lobby.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsYour right to access or delete data
lava4d How lava4d Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page, including the deposit flow where your DANA, OVO, or GoPay details are transmitted. Passwords are hashed and never stored in plain text. Session tokens expire after inactivity to reduce the risk of unauthorised access from a shared device. We review our data practices regularly and update this policy when our processes change.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Account records are kept while your account is active and for a defined period after closure, as required by our operational and legal obligations in eligible regions.

Wallet Data Security

Your DANA, OVO, and GoPay identifiers are stored in encrypted form. We never display your full wallet number to any other account or third party outside the payment processor.

Account Access Logs

Every login attempt — successful or not — is logged against your account. If you spot an unfamiliar entry, contact support immediately and we will lock the account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the data we hold on your account, request a correction, or ask us to delete it, you can reach our privacy team through any of the channels below. We aim to acknowledge your request within two business days and resolve it as quickly as the verification process allows. For wallet-related data queries — such as confirming which e-wallet details are stored against your account — have your registered DANA, OVO, or GoPay number ready when you contact us.

Team online

Live Chat

Open the chat icon inside your account dashboard. Describe your data request clearly, and our team will log it immediately.

Email Support

Send your request to our support address listed in the account help section. Include your registered mobile number for faster verification.

Account Help Portal

Log in, go to account settings, and use the data request form. This is the quickest path for straightforward access or correction requests.

Common Questions About Your Privacy

These are the questions we hear most from account holders about how their data is managed, stored, and shared. If your question is not here, reach us through live chat or the account help portal.

We collect your name, email, phone number, and the e-wallet identifier you register — DANA, OVO, or GoPay. We also log your IP address and device type for account security purposes.

Your wallet number is shared only with the relevant payment processor — DANA or OVO — to complete the transaction you requested. We do not share it with advertisers or unrelated third parties.

Log in, go to account settings, and submit a data access request through the help portal. Alternatively, contact us via live chat with your registered mobile number ready for verification.

Yes. Submit a deletion request through the account help portal or email support. We will process it subject to any retention obligations that apply in eligible regions under local law.

We retain account records for a defined period after closure as required by our operational and jurisdictional obligations. The exact period depends on applicable local law in eligible regions.

We use session cookies for login continuity and analytics cookies for lobby performance insights. You can disable non-essential cookies through your browser settings without affecting your account login.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.