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What Governs Your Account and Access

These terms set out the rules for using lava4d — what we expect from you, what you can expect from us, and how access is governed where local law permits.

Account EligibilityLocal Law ComplianceDANA · OVO · GoPay ScopeData Handling StandardsAccess by Eligible Region
lava4d What Governs Your Account and Access
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at lava4d

We collect only what's needed to run your account — registration details, wallet identifiers for DANA, OVO, and GoPay, and transaction records tied to your session. That data isn't shared with third parties for marketing purposes. Access to your records is restricted to the platform team and is retained in line with applicable local requirements.

Account Security

Your account is protected by password authentication and OTP verification at login. We do not store your wallet PINs — those remain in your DANA, OVO, or GoPay app only.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can review and adjust cookie preferences from your browser settings at any time.

Data Retention

We retain account and transaction data for as long as your account is active and for the period required by applicable law after closure. You can request a data summary by contacting our support team.

Requesting Changes

To update, correct, or request deletion of your personal data, submit a request via email support. We aim to respond within the timeframe local data protection rules require.

POLICY CONTACT

Reach Us About Legal or Account Queries

Questions about these terms, your account eligibility, or how your data is handled can be directed to our support team. We're reachable through the channels below during active support hours — use the method that suits you fastest.

Team online

Live Chat

Open the chat widget from any page on lava4d. Our Indonesia support team handles account, legal, and wallet-related queries directly from the chat window.

Email Support

Send your question to our support address for legal queries, data requests, or account review. Email is the recommended path for formal documentation of your request.

Help Center

Our help pages cover account terms, wallet verification steps, and what to do if access is restricted. Check there first — most questions about GoPay or OVO account linking are answered in detail.

Common Legal and Account Questions Answered

If something about these terms or your rights as an account holder isn't clear, the questions below cover the most common areas. Anything not covered here can be raised directly with our support team.

Account access is open to individuals who meet the eligibility criteria and are located in regions where access is permitted under local law. It is your responsibility to confirm that your use complies with the rules in your area.

We collect your registration details, wallet identifiers for DANA, OVO, or GoPay, and records of account activity. We use this to operate your account and meet applicable legal requirements — nothing more.

Yes. Submit a written request via email support and we will provide a summary of the data we hold on your account. We process these requests within the timeframe that local data protection rules set out.

We retain your records for the period required by applicable law after account closure. After that window, data that is no longer required is removed from active systems in line with our retention policy.

Each lava4d account supports one active wallet at a time — DANA, OVO, or GoPay. Changing your linked wallet requires account verification. Running multiple accounts with the same wallet is not permitted.

Contact our support team via live chat or email. For formal legal disputes, use the email channel so there is a written record. We review all submissions and respond in line with applicable local requirements.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.